At ph365 link, protecting the personal information of every Filipino player is a core responsibility we take seriously. This Privacy Policy explains what data we collect, why we collect it, how it is used, and the rights you have over your own information. Reading this document helps you make informed decisions about your account and your data.
Last updated: January 2025
A clear breakdown of the personal data we gather and the reasons behind each category.
When you create an account on ph365 link, we collect the personal details you provide during the registration process, including your full name, date of birth, email address, mobile number, and residential address in the Philippines. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years old as mandated by Philippine gaming regulations, and ensure that only one account is registered per individual. We also collect a username and password that you choose, which are used to secure access to your account. Your registration data is stored securely and is never shared with third parties for marketing purposes without your explicit consent. If you update your personal details at any time, the most recent information you provide will replace the previous records in our system. Keeping your registration data accurate and up to date is your responsibility as a registered player on the platform.
To process deposits and withdrawals, ph365 link collects financial information including your preferred payment method, transaction amounts, and transaction history associated with your account. We do not store full payment card numbers or sensitive banking credentials directly on our servers — these are handled by our licensed payment processing partners who operate under strict data security standards. Every financial transaction you make on the platform is logged and retained for a period required by Philippine financial regulations, which helps us investigate disputes, prevent fraud, and comply with anti-money laundering obligations. You will always be able to view your own transaction history through your account dashboard. If any suspicious financial activity is detected on your account, our security team may contact you to verify the transaction before it is processed. All financial data is encrypted both in transit and at rest to protect it from unauthorised access.
As you use the ph365 link platform — whether browsing the game lobby, placing bets, joining bingo rooms, or watching live casino streams — we automatically collect data about your activity, including the games you play, the bets you place, the time and duration of your sessions, and the device and browser you use to access the platform. This usage data helps us improve the platform experience for all Filipino players, identify technical issues, and ensure that the platform performs reliably across different mobile devices and network conditions. We also collect your IP address and approximate geographic location to comply with jurisdictional restrictions and to detect unusual login activity that may indicate unauthorised access to your account. Cookies and similar tracking technologies are used to remember your preferences and keep your session active while you are logged in — you can manage cookie settings through your browser, though disabling certain cookies may affect platform functionality. We do not use your behavioural data to build profiles for sale to advertisers or third-party data brokers. Aggregated and anonymised usage statistics may be used internally to guide product development decisions.
In accordance with Philippine Know Your Customer (KYC) requirements, ph365 link may request copies of government-issued identification documents — such as a Philippine passport, driver's licence, or national ID — to verify your identity before processing withdrawals above certain thresholds or when required by our compliance team. These documents are handled with the highest level of confidentiality and are stored in a secure, access-controlled environment accessible only to authorised compliance personnel. Verification documents are retained for the period required by applicable Philippine law and are securely deleted once that retention period has expired. We will never use your identification documents for any purpose other than identity verification and regulatory compliance. If your verification is rejected due to document quality or mismatch, you will be notified and given the opportunity to resubmit. Submitting false or altered documents is a serious breach of our Terms and Conditions and may result in account closure and reporting to the relevant Philippine authorities.
We only use your personal information for specific, legitimate purposes directly related to operating the platform and serving Filipino players.
Your data is used to create and maintain your account, process your deposits and withdrawals, authenticate your logins, and provide you with access to all platform features including the game lobby, live casino, sports betting, and bingo. Without this data, we cannot operate your account or deliver the services you have signed up for.
We analyse login patterns, transaction behaviour, and device data to detect and prevent fraudulent activity, account takeovers, and money laundering. If suspicious activity is identified, we may temporarily restrict your account and contact you to verify your identity before restoring full access.
Your gaming activity data helps our responsible gaming team identify patterns that may indicate problem gambling behaviour. Where such patterns are detected, we may reach out to offer support resources or apply account restrictions in line with our Responsible Gaming policy, which is designed to protect the welfare of all Filipino players on the platform.
We use your contact details to send you important account notifications, transaction confirmations, security alerts, and updates about changes to our Terms and Conditions or Privacy Policy. We may also send you platform news and promotional information if you have opted in to receive such communications — you can opt out at any time through your account settings.
Access to your personal data within ph365 link is strictly limited to staff members and systems that require it to perform their specific job functions — for example, our customer support team can access your account details to resolve your queries, and our compliance team can access your KYC documents to complete verification checks. We do not sell, rent, or trade your personal information to any third party for commercial purposes. We may share limited data with trusted service providers — such as payment processors, identity verification services, and cloud infrastructure providers — who assist us in operating the platform, and all such providers are bound by confidentiality agreements and data processing terms that restrict how they may use your information. In certain circumstances, we may be legally required to disclose your data to Philippine government agencies, law enforcement bodies, or regulatory authorities — in such cases, we will only disclose the minimum information necessary to comply with the legal obligation. If ph365 link undergoes a business restructuring or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance.
As a Filipino player on ph365 link, you have meaningful rights over the personal information we hold about you.
Our support team is available around the clock to help Filipino players with any data or privacy concerns. You can also check our FAQ for quick answers, or head to the Responsible Gaming page to learn about the tools available to keep your account safe.